Refund policy

Changed your mind

For standard, non-personalised catalogue products, you can cancel your order within 14 days of receiving it. To cancel, email hello@whitdidyesay.com with your order number and the item you want to return.

If you cancel after the item has arrived, please send it back within 14 days of telling me you want to cancel. The item must be returned in its original condition, unworn and unwashed, with any original packaging where possible. Unless the item is faulty, misprinted, incorrect or I have made a mistake, you are responsible for the direct cost of return postage.

Please return eligible items to:

Whit Did Ye Say? Returns
20c Kinneil Road
Bo'ness
EH51 0AY

I will process your refund within 14 days of receiving the returned item, or within 14 days of receiving acceptable evidence that it has been sent back. Where required, the refund covers the item price and the standard outbound delivery charge. Any extra cost you chose for an upgraded delivery service is not refundable.

Please handle the item only as much as you would in a shop. I may make a deduction from the refund for any reduction in value caused by handling beyond what is necessary to inspect the item.

Faulty, damaged, misprinted or incorrect items

If your tee arrives damaged, misprinted, incorrect or faulty, please email hello@whitdidyesay.com within 30 days of delivery. Include your order number and clear photos of the issue. I will assess it and arrange the appropriate remedy, which may be a replacement or refund. You do not have to pay return postage where the item is faulty, misprinted, incorrect or I have made a mistake. This does not affect your longer-term rights under consumer law.

Personalised items

This store may offer personalised products in the future. Where an item is genuinely made to your own specification or clearly personalised, the usual change-of-mind cancellation right may not apply. This does not affect your rights if the item is faulty, damaged or not as described.